Contact Us
For questions about your order, our products, information requests or after-sales service, our customer service team is happy to help.
Customer service
Email: sendmessagehereforhelp@hotmail.com
Support is provided exclusively by email so that every request has a clear, written and documented record. This protects our customers and allows efficient, compliant handling.
Service hours
- Monday to Friday: 9:00 AM to 6:00 PM
- Saturday: 10:00 AM to 4:00 PM
- Sunday and public holidays: closed
- (Eastern Time, ET)
Requests received outside service hours are handled on the next business day. We aim to answer every request within 24 to 48 hours on business days.
Important information
- All requests must be sent to the email address above.
- For requests about an existing order, always include your order number and the email address used at checkout so we can help you faster.
- Requests for returns, exchanges or refunds are handled according to our current policies (see Refund Policy and Cancellation & Returns).
- Return or logistics addresses, where applicable, are provided only after our customer service has reviewed the request.
- For security and privacy reasons, sensitive information (such as payment details) is never requested by email.
Our commitment to you
We commit to answering every request as quickly as possible and to providing a clear, reliable and compliant service in line with applicable consumer protection laws in the United States, including the Federal Trade Commission Act and applicable state consumer protection statutes, as well as the laws of the United Kingdom.
BOLI is operated by:
DOUBLEWIKLICH LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 17117893 · Registered in England and Wales
Director: Guilherme Lima Wiklich
Last updated: October 15, 2026