Shipping policy
This policy describes the conditions for processing, shipping and delivery of orders placed through the BOLI website, operated by DOUBLEWIKLICH LTD.
1. Delivery area
We currently ship to the United States and to the other destinations offered at checkout. DOUBLEWIKLICH LTD reserves the right to restrict or decline deliveries to certain regions for logistical or regulatory reasons.
2. Order processing
After the order is confirmed and payment is received, the order is processed within a maximum of 2 business days. Processing includes order verification, quality control and logistics preparation, packaging and handover to the carrier. Orders received on weekends or public holidays are processed on the next business day.
3. Delivery times
Estimated delivery times for the United States are 5 to 8 business days from the shipping date (USPS Ground Advantage, free) or 1 to 3 business days with USPS Priority Mail Express (not from the order date). These times may vary depending on the delivery location and distance from the fulfillment center, the product's origin, logistics constraints, customs and import processing where applicable, periods of high order volume (holidays, promotions, Black Friday) and force majeure. Delivery times are provided for information only and do not constitute a binding guarantee.
4. Carriers
Orders are shipped through national or international partner carriers selected for their reliability, security and service quality (for example USPS, UPS, FedEx, DHL, Royal Mail or comparable providers). The choice of carrier depends on the product's origin, the final delivery address and the chosen shipping method.
5. Shipping costs
Standard shipping is free for orders in the United States. Any shipping cost that applies to other destinations or express methods is clearly displayed before final confirmation of the purchase.
6. Customs, taxes and import duties
For deliveries within the United States no customs duties are expected. For international deliveries, import duties, customs fees or taxes may apply depending on the order value and the destination country; where applicable, these are borne by the recipient unless expressly stated otherwise. DOUBLEWIKLICH LTD accepts no responsibility for additional customs or import charges.
7. Order tracking
Once the order has shipped, the customer receives an email with tracking information (tracking number and link to the carrier's tracking portal) where available. If you have questions about tracking, our customer service is at your disposal.
8. Delivery delays
DOUBLEWIKLICH LTD cannot be held liable for delays caused by circumstances beyond its control (force majeure, strikes, natural disasters, pandemics), disruptions or bottlenecks in transport networks, customs or import checks, incorrect or incomplete delivery information provided by the customer, or periods of exceptionally high demand. In the event of a significant delay (more than 30 business days after the shipping date without delivery), customers are invited to contact customer service so we can find a solution (carrier investigation, replacement or refund). In accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the time stated, we will notify you and offer the option to cancel for a full refund.
9. Delivery address
The customer is responsible for ensuring that the delivery information provided at checkout (name, address, ZIP code, city, state, country, phone number) is complete, correct and up to date. Incorrect, incomplete or invalid addresses may cause additional delays, re-shipping costs or cancellation of the order without refund of shipping costs. Address changes after shipping are generally no longer possible.
10. Undelivered or returned parcels
If a parcel is returned to sender for reasons attributable to the customer (wrong address, repeated absence, failure to collect from the carrier within the holding period, refusal of delivery without a valid reason), additional fees may be charged for re-shipping. In case of refusal or non-collection, a refund may be issued less the original shipping and return costs.
11. Damaged or lost parcels
If the parcel is visibly damaged on delivery, please note this with the carrier where possible and contact us within 7 days of receipt with photos. In the event of a lost parcel, an investigation is opened with the carrier. Once the investigation is complete, a replacement or a full refund is offered depending on the outcome.
12. Contact
For questions about delivery, shipping or tracking, contact our customer service: sendmessagehereforhelp@hotmail.com
BOLI is operated by:
DOUBLEWIKLICH LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 17117893 · Registered in England and Wales
Director: Guilherme Lima Wiklich
Last updated: October 15, 2026