This policy describes the conditions and procedures for refunds of purchases made through the BOLI website, operated by DOUBLEWIKLICH LTD. It supplements the Terms of Service and the Cancellation & Returns page.
1. 30-day money-back guarantee
We want you to love your gummies. If you are not satisfied for any reason, contact us within 30 days of delivery and we will refund the product price in full. The guarantee covers your first purchase of each product, with up to one bottle opened; additional unopened bottles from the same order are refundable at any time within the 30-day window.
2. Conditions for refunds
A refund may be granted in the following cases:
- exercise of the 30-day money-back guarantee,
- an accepted return in accordance with our policies,
- cancellation of the order approved by customer service before shipping,
- proven defect, damage or non-conformity of the product under applicable warranties,
- non-delivery after the maximum delivery time has elapsed and the carrier investigation has been unsuccessful.
All refund requests must be sent by email to the address below and are reviewed individually.
3. Refund procedure
To request a refund, contact our customer service at sendmessagehereforhelp@hotmail.com with the following details:
- full first and last name,
- email address used at checkout,
- order number,
- detailed reason for the request,
- for defective or damaged products: clear photos as documentation.
After receipt and review of the request, written confirmation and, where applicable, return instructions are sent within 1 to 3 business days.
4. Method of refund
If the refund is approved, it is issued to the same payment method used for the original order (where technically possible), within 14 days of approval of the request or of receipt of the returned goods. The refund may be delayed until the returned goods have been received and checked, or proof of shipment (tracking number) has been provided, whichever comes first.
5. Amount refunded
The refunded amount includes the product price and applicable taxes. Additional costs resulting from choosing a shipping method other than the cheapest standard delivery are not refunded. Return shipping costs are borne by the customer unless otherwise stated or required by law (for example for defective or incorrectly delivered products). Where returned goods show a loss of value due to handling beyond what is necessary to check their nature, characteristics and functioning, DOUBLEWIKLICH LTD reserves the right to deduct a corresponding amount from the refund.
6. Bank processing times
Once the refund has been processed on our side, the time until the credit appears on the customer's account depends on the payment method used, the processing times of the bank or card issuer and any delays by external payment providers (PayPal, etc.). This may take 3 to 10 business days, occasionally longer. DOUBLEWIKLICH LTD has no influence on these external processing times.
7. Non-refundable products
Outside the money-back guarantee, the following are excluded from refunds:
- personalized products or goods made to the customer's specifications,
- sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken (in particular dietary supplements, cosmetics and personal care products), except as covered by the guarantee above,
- goods liable to deteriorate or expire rapidly,
- gift cards and digital content.
8. Special cases
- Defective or damaged products: for proven defects within the applicable warranty period, the refund or replacement is at the expense of DOUBLEWIKLICH LTD.
- Order not received: in case of loss by the carrier, a full refund or replacement is offered once the investigation is complete.
- Partial refund: in individual cases a partial refund may be granted if the returned goods show signs of use, damage or loss of value.
- Abuse: we reserve the right to refuse refunds in cases of abuse of this policy, for example repeated refund requests across multiple orders, or for products bought from third-party retailers.
9. Contact
For questions about refunds, the status of a request or the return procedure, our customer service is available at sendmessagehereforhelp@hotmail.com
BOLI is operated by:
DOUBLEWIKLICH LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 17117893 · Registered in England and Wales
Director: Guilherme Lima Wiklich
Last updated: October 15, 2026